Contact

Contact us: vapefame@yahoo.com

145 Chester Ave
Bakersfield, California

(661) 748-1880

Return Policy & Warranty

INTERNATIONAL ORDERS
Please be advised, VapeFame is responsible for products to the point of shipment. Items confiscated by Customs WILL NOT BE reimbursed. Please understand your country's custom laws on Vape Products before ordering

Customer service is a top priority at VAPEFAME.com. You may return defective items within 30 days of received by date as indicated by your tracking information.

Items damaged by miss-use or improper care are not covered by our policy! If you received items that you do not know how to use, please feel free to contact us for proper care instructions and more in depth information on your items. We are happy to help.
Our returns policy excludes cartomizers, tanks, ELIQUID , BATTERIES and atomizers. Please note that return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received wrong item(s). Should you receive the wrong item(s), please return the merchandise within 30 days from the shipped date to our Returns address after contacting us, in most cases a return label will be provided to you. .

Upon receipt of your return, our Returns Department will inspect your merchandise. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Returns must include all items that come with your item, this goes for starter kits and items that come as sets. If still available please include the packaging that your item came in.
All returns are subject to case by case exceptions. Please contact us if you are having a problem with your items and we will do our best to help you.

PRIVACY POLICY

What we collectWe may collect the following information:

- Name
- Contact Information (including email address)
- Demographic Information (postcode, preferences, interests)

What we do with the information we gatherWe require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

SecurityWe are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

MUST BE AT LEAST 21 YEARS OF AGE TO PURCHASE ELECTRONIC CIGARETTE PRODUCTS FROM THIS WEB SITE. FALSIFYING YOUR AGE FOR THE PURPOSE OF PURCHASING PRODUCTS FROM THIS WEB SITE IS STRICTLY ILLEGAL AND IS PUNISHABLE BY LAW. PURCHASING ITEMS ON BEHALF OF A MINOR IS PROHIBITED AND PUNISHABLE BY LAW. WE RESERVE THE RIGHT TO ASK FOR IDENTIFICATION UPON OUR DISCRETION. BY SHOPPING OUR STORE, YOU ARE CONFIRMING YOU ARE 21 YEARS OLD OR OLDER. WE RESERVE THE RIGHT TO DENY ANY ORDER IF WE THINK IT IS PLACED BY A MINOR. PROVIDING A FALSE DECLARATION UNDER PENALTIES OF PERJURY IS A CRIMINAL OFFENSE.

UNDER AGE SALE PROHIBITED | CALIFORNIA PROPOSITION 65 - WARNING: THIS PRODUCT CONTAINS NICOTINE, A CHEMICAL KNOWN TO THE STATE OF CALIFORNIA TO CAUSE BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM. PRODUCTS SOLD ON VAPEFAME.COM ARE NOT SMOKING CESSATION PRODUCTS AND HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION, NOR ARE THEY INTENDED TO TREAT, PREVENT OR CURE ANY DISEASE OR CONDITION.